Voice Over IP TELEPHONY

IP telephony offers businesses a means of extending highly secure, reliable and consistent communications services to single or multiple office situations using extension to extension dialling, linking all employees, whether they are located in the office, working remotely, or are mobile. It transmits voice communications using the open-standards-based Internet Protocol.

Calls are delivered over the internet rather than the traditional legacy technology of the Public Switched Telephone Network (PSTN) or Integrated Services Digital Network (ISDN). Both the PSTN and ISDN networks are set to be decommissioned shortly (2025).

Due to the reduced infrastructure needed to deliver phone calls on VoIP technology, voice calls can be provided at a very low cost.

VoIP services also use the internet to deliver phone system functionality to the end user. Many new features and useful services are available to small/medium businesses that were previously unaffordable to SME budgets. These include voicemail-to-email, call recording, instant messages, international calling, music-on-hold and call diverts.

Can you use a VoIP phone like a regular phone?

Yes. A VoIP phone offers the same core service that a regular phone does, the ability to make, receive and manage telephone calls. However, functionality is greater whilst costs are lower.

The only real difference is that your voice is communicated via internet connections rather than copper lines. The only requirement is that you have fit for purpose internet access.

Can I use VoIP on a mobile?

Our voice over IP services offer a mobile App that allows you to direct your landline calls to your mobile device. This means that you don’t have to be anywhere near your desk phone to make or receive landline calls.

Do I need a VoIP phone?

Openreach is intending to stop providing PSTN and ISDN phone lines completely in the UK by 2025.

This is because the existing telephone service infrastructure is dated and expensive to maintain. As a result, making the switch a VoIP phone system and internet telephony should be a priority for every business regardless of size or what the business does.

What are the advantages of using VoIP?

Using a VoIP system has many benefits for businesses.

VoIP provides communication at a lower cost compared to traditional landline phones. It can also introduce many advanced features that previously required a large internal infrastructure.

This means even small businesses can now introduce features such as on-hold marketing, call recording, voicemail-to-email. CRM integration, remote working via device sync and much more can also be introduced.

VoIP phones also allow for easy scalability for growing businesses. Traditional landline phones required costly upgrades or extensions to a business phone system upon the intake of new employees. With VoIP technology, a handset can very quickly and easily be introduced into the network via an existing ethernet port.